Last Updated: 30 November 2023
Thank you for choosing Bournesoft Solutions Dooel Skopje for your website maintenance, hosting, and custom website building needs. We strive to provide top-notch digital services to our valued customers. However, we understand that there may be situations where you may need to request a refund or inquire about returns. This Refund and Returns Policy outlines the terms and conditions for such requests.
1. Refund Eligibility for Digital Services:
- Website Maintenance and Hosting Services: We offer a 15-day money-back guarantee for our website maintenance and hosting services. If you are not completely satisfied with the service within the first 15 days of your purchase, you may request a full refund.
- Custom Website Building Services: Custom website building services are unique and tailored to each client’s specific needs. Refunds for custom website projects are generally not applicable. However, we are committed to client satisfaction and will work with you to resolve any issues or concerns.
2. How to Request a Refund:
To initiate a refund request, please follow these steps:
- Website Maintenance and Hosting Services: Contact our customer support team within 15 days of your purchase via help@bournesoft.net Provide your account details and the reason for your refund request. We will review your request and process the refund if it meets our eligibility criteria.
- Custom Website Building Services: If you encounter any issues or are unsatisfied with our custom website building services, please contact your assigned project manager or our customer support team to discuss your concerns. We will make every effort to address and resolve the issues to your satisfaction.
3. Refund Process:
- Once your refund request is approved for website maintenance and hosting services, we will process your refund within 30 working days to the original payment method.
- For custom website building services, if a refund is deemed appropriate, the terms of the refund will be outlined in your custom service agreement.
4. Exceptions:
- Refunds will not be provided after the 15-day money-back guarantee period for website maintenance and hosting services.
- Custom website building services are non-refundable after the project has commenced, as significant resources and efforts are invested in tailoring the solution to your unique requirements.
5. Contact Information:
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at help@bournesoft.net
Bournesoft Solutions Dooel Skopje reserves the right to modify this policy at any time. Any changes will be communicated to our customers through our website or via email.
Thank you for choosing Bournesoft Solutions Dooel Skopje for your digital service needs. We appreciate your trust in us.